In caregiving, as in most endeavors, what gets measured gets done. Regular feedback motivates both staff and management. The team is, we are, meeting expectations. If not, variations from the norm are swiftly corrected and the risk of HAI outbreaks is kept very low. The business and its jobs are secure. The public's perception of quality in both the place and the people creates an image of professionalism, keeping rates of occupancy at profitable levels.